In the role of a Customer Service Specialist at our site at Sheffield you will be providing a variety of customer service support to internal and external customers including solving problems, researching complex information and building customer relationships supporting our General Industrial Division of our Paint and Paint Coatings business. In this role you will be accountable for Receives and handles complex customer regarding the organizations products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control. Can handle all levels of complexity in orders (including export paperwork and certifications). Responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant. Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management. Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns. Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders. We are ideally looking for Progressive customer service experience Resolving customer problems and concerns Developing correspondence and communications Working with other departments and divisions Applying department policies and procedures to complex situations Experience of producing export documentation and knowledge of the export process and incoterms Working hours - This role allows hybrid working, in the office Monday, Tuesday and Thursday in week 1 and Tuesday and Thursday in week 2. The other days working from your home office allowing flexible working and a good work-life balance. Our offer to you Competitive compensation programme Career growth opportunities in a truly international environment Innovation leaders in the protective coatings industry Sherwin Academy offers continuous training programmes for all seniority levels Attractive wellbeing, mental health, women & inclusion and ID&E programmes At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life with rewards, benefits and the flexibility to enhance your health and well-being Career with opportunities to learn, develop new skills and grow your contribution Connection with an inclusive team and commitment to our own and broader communities It's all here for you let's Create Your Possible Eligibility to Work You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for. Equal Opportunity Employer An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.