Head of Event Operations
Location: Full-time, On-site (W10 5BN – Notting Hill, London)
Salary: Competitive + commission + bonus
Start date: ASAP
About Us
Pan-n-Ice and Rolling Minds are two of the UK’s most exciting and fast-growing experiential catering and events companies. We deliver unforgettable, high-energy food and drink activations for some of the world’s biggest brands — including:
Google, Disney, Meta, Nike, Amazon, Netflix, Instagram, Apple, Spotify, Pinterest, TikTok and many more.
You’ll find us at the world’s most iconic events — Cannes Lions, Coachella, Formula 1, Glastonbury — as well as countless high-profile brand launches and global marketing campaigns.
We specialise in creating immersive, fully branded food and drink experiences, such as:
* Branded food truck tours
* Interactive dessert stations (ice cream rolls, freakshakes)
* Bespoke cocktail and mixology bars
* Premium street food stalls and carts
* Live product sampling and canapés
Our culture is fast-paced, creative, and full of energy — and we’re looking for a dynamic, strategic, and highly capable Head of Event Operations to lead the delivery of our most exciting projects.
The Role
As Head of Event Operations, you’ll be the driving force behind our event execution — ensuring every activation is flawlessly delivered, on time, and on brand.
You’ll lead the operational planning and on-the-ground execution for UK and international events, managing everything from large-scale brand activations to VIP experiences. This is a hands-on leadership role where you’ll combine big-picture strategy with practical know-how.
Key Responsibilities
* Lead and inspire the events team across both Pan-n-Ice and Rolling Minds divisions
* Oversee all event logistics: transport, equipment, food & drink supplies, and staffing
* Represent our brands at high-profile UK and international events
* Manage, train, and motivate in-house and freelance event teams
* Personally oversee the setup, delivery, and pack-down of events — getting stuck in when needed
* Troubleshoot operational challenges quickly and confidently
* Ensure health & safety, food hygiene, and brand quality standards are met at all times
* Use operational software (Google Sheets, Excel, CRMs) to manage schedules, stock, and workflows
* Continuously develop and refine operational systems for efficiency and scalability
Who We’re Looking For
* 3+ years in senior event or catering operations roles
* Experience running large-scale events with complex logistics
* Strong knowledge of catering/food service operations
* Calm, solutions-driven, and thrives under pressure
* Full UK driving licence (must be confident driving manual vans)
* Physically capable and happy to work on your feet for long hours
* Excellent leadership and communication skills
* Strong technical skills with operational software and spreadsheets
* Willing to travel frequently across the UK and abroad
Perks & Benefits
Employee of the Month cash bonus
Cycle to Work Scheme
️ Private Health Care (after 1 year)
Dog-Friendly Office
Unlimited Free Ice Cream
Travel opportunities in the UK & internationally
Fun, casual work environment in Notting Hill
28 Days Holiday (incl. bank holidays)
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