We are recruiting for a Data Insights & Business Intelligence Team Leader to join our Retail Mortgage Services (RMS) - Strategic Delivery team in Bristol.
This role is responsible for delivering high‑quality management information and insight that supports RMS operational performance, informs strategic decision‑making, and drives continuous improvement, while leading and developing a small team of analysts through operational and strategic change.
Key Responsibilities
* Deliver high‑quality management information and insight, ensuring accurate, timely reporting and clear analysis that supports operational performance, strategic objectives, and regulatory requirements
* Provide insight, commentary and recommendations to teams, stakeholders and governance forums, including the preparation of papers that inform operational decisions, strategic updates and change initiatives.
* Identify and implement process improvements, using data, analysis and structured requirements gathering to enhance operational efficiency, client experience and compliance
* Support forecasting and planning activities, working with operational and finance stakeholders on resource and financial forecasting to enable effective delivery against agreed plans and budgets.
* Lead, manage and develop the BI analyst team, setting direction, maintaining quality standards, allocating resources effectively and supporting capability development through feedback, coaching and change.
Job Functional Knowledge
The role requires substantial practical experience and a strong understanding of the procedures and concepts within their own discipline, alongside a broader working knowledge of related areas and how they operate within the wider business. Operating at an intermediate professional or first-line supervisory level, the role is accountable for the effective delivery of work through others.
Business Expertise
The role requires a sound understanding of their own team and how it works collaboratively with others across the organisation, with effectiveness dependent on recognising how different areas co‑ordinate to deliver shared objectives. The role demonstrates a strong awareness of stakeholder priorities, acts as a trusted technical or subject‑matter resource, stays current in their area of expertise, and consistently acts in line with the Firm’s values and Code of Conduct, actively contributing to continuous improvement of team processes.
Leadership
The role may involve task supervision, providing informal guidance, on‑the‑job support and day‑to‑day oversight to colleagues and new team members with line management of a small junior team. The role supports others to work independently, resolves issues with minimal supervision, and works collaboratively to foster strong team relationships and a positive team environment.
Problem Solving
The role requires strong attention to detail and sound evaluative judgement, drawing on the analysis of factual information, technical experience and established precedents to resolve problems. The role demonstrates a clear understanding of team priorities and how their contribution supports success, interprets situations that may involve ambiguity, knows when to seek guidance or escalate issues, and provides constructive feedback to support accurate decision‑making by others.
Nature of Impact
The role has a direct impact on team effectiveness through accountability for the quality, accuracy and timeliness of work delivered, with outcomes influencing the ability of others to perform effectively. The role proactively plans and organises work, anticipates and addresses delivery risks, builds strong collaborative relationships, and actively identifies and implements process improvements that enhance ways of working, efficiency and inclusion across the Firm.
Area of Impact
The role has a direct impact on the effectiveness of the immediate work team and may also influence closely connected teams where activities are interdependent within a wider value chain. The role takes ownership of ongoing personal development, stays current in their specialism and applies this learning in practice, provides on‑the‑job support and task‑specific training to new team members, and responds positively to changing priorities by developing skills in line with evolving requirements.
Interpersonal Skills
The role requires strong communication and diplomacy skills to effectively exchange complex and sensitive information, tailoring messages to suit different audiences and contexts. The role uses experience and knowledge to influence internal and external stakeholders, constructively challenge where appropriate, handle difficult conversations with confidence, and know when escalation is required, while actively listening, sharing information and proposing practical solutions.
About TLT
Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.
We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.
Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.
Our Benefits
We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.
At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role.