Senior Facilities Manager
Department: Site - Parks
Employment Type: Full Time
Location: BioCity - Glasgow
Compensation: £55,000 - £65,000 / year
Description
MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you
Title, Team and Role Summary
Title : Senior Facilities Manager - BioCity Glasgow
Team : Site - Parks
Who Does This Role Report Into? Site Director
Role Summary / Purpose and Scope
The purpose of this role is to actively assist the Site Director in the leadership of the management of the BioCity Glasgow site and to deliver a first class service to both occupiers and clients. You will support the management of all operations, budgets, compliance, marketing, external positioning and exposure of the site within the academic and industry world in addition to supervising the operational teams and ensuring that the highest standards of customer services, management, maintenance and service are maintained, whilst having due regard to expenditure and current legislation.
Skills, Knowledge and Values
Skills (People & Technical)
* Ensures compliance with the highest standards, policies and procedures to include health, safety and compliance.
* Working with the site teams and the client to help set a strategy for the year in conjunction with the National Director (Ops).
* Work closely with the client and occupiers to ensure that facilities available are suitable and sufficient for the work being undertaken, identifying where improvements and alterations may be necessary.
* Work with the client and occupiers on the further development of laboratory growth and support space and support as necessary refurbishment and expansion plans for occupiers, drawing in specialist MAPP and external teams as necessary.
* Monitors budget performance at high level across the Site.
* Manages plans and budgets to assist in financial planning of the park and meets agreed targets of +/- variable budgets.
* Lead in achieving high standards of performance and delivery of client service together with MAPP central and Client teams.
* Identifies cost saving and performance enhancing opportunities & potential financial initiatives for the site whether local business based or of a scientific nature.
* Identifies additional business opportunities and presents these in a timely and appropriate manner.
* Seeks to improve and enhance the delivery of client service.
* Supporting and identifying change and controls and enhances change management, represents MAPP and clients values.
* Oversee the agreed marketing strategies for the Site at the required standard in both electronic and published format to ensure the brand awareness and inquiry levels are at the appropriate standard and level. Work with the Client on on-site marketing initiatives and proposals in line with advice from retained marketing agents.
* Fostering relationships with the wider community including local authorities and govt bodies, local business community and local and national scientific and business community.
* Promotes high level of satisfaction among occupiers and client by promptly responding to their service requirements. Including, close budgetary monitoring, seeking innovative business initiatives in the local area and fostering relationships on site.
* Provides support to line manager and building occupiers as required.
* Fulfil the compliance and policy requirements in accordance with MAPP policies and procedures and the relevant legislative framework
Values & Behaviour
* Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
* Embracing Change including Technology
* Engaging with the Big Picture
* Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
* Achieving Results and Prioritise Work including attention to delivery to all stakeholders
* Innovative Solutions and Problem Solving
* Developing Self and Others and willing to Learn
* Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
* Strong written and verbal communications including report writing
Experience and Salary
Level of Experience / Certifications:
3 years experience of working in a similar role Science and wet and dry laboratory based experience would be desirable but not essential
Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience)
£55,000 - £65,000 per annum, depending on experience.