Job overview
An exciting opportunity has arisen to join our friendly, enthusiastic and professional children's outpatient therapy team. The post holder will be involved in patient care, assisting physiotherapists with treatments such as casting and seeing some patients independently under the supervision of a physiotherapist. The successful applicant will have good communication and organisation skills as this post is pivotal in the smooth running of the department, taking responsibility for managing referrals and making appointments.
Main duties of the job
Main Duties:
1. To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy frontline representative of the high quality service.
2. To support clinical practitioners in direct patient contact, helping to achieve rehabilitative goals
3. To provide an efficient and effective indirect clinical support to the therapy department
4. To work within a team dedicated to high quality, effective patient care and maintain Trust policy on patient confidentiality
5. To work according to the administrative processes in place to support the delivery of Trust and National targets
6. To be able to assist therapists as necessary with the management of patients requiring more than one person. This may require the use of moderate physical effort. To carry out in-direct clinical tasks as required by the department appointment administration, direct patient/family telephone communication, maintaining department logs.
7. To be able to work with patients with indirect supervision from the physiotherapy team
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the .