Competitive pay
Expression of Interest – Planner
Location: Evesham
Contract Start Date: 1 July 2026
Contract Type: Full-time, Permanent
Join us on our new, exciting contract
Mears Group is preparing to mobilise a new long-term social housing repairs and maintenance partnership across the wider Midlands region.
Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment.
Due to upcoming mobilisation activity, expressions of interest are invited from experienced Planners across South Worcestershire, North Gloucestershire, and surrounding areas.
Submitting an expression of interest does not guarantee employment, nor does it provide salary or detailed role information at this stage. It simply ensures that you are first to be contacted when full job details, including pay, working hours, and application timelines, are confirmed.
About the role:
We are looking for an organised and proactive Planner to join our local repairs team. You will play an important role in ensuring repairs are scheduled efficiently, work is allocated to operatives, and jobs are completed promptly and to a high standard. Acting as a key point of contact between residents, operatives, subcontractors and colleagues, you will help deliver a customer-focused and responsive repairs service.
Duties:
1. Schedule and plan repair works to ensure efficient use of operatives and resources
2. Use the MCM system to manage appointments, update job statuses and monitor progress
3. Track overdue tasks and support the team in meeting performance targets and KPIs
4. Coordinate operatives and subcontractors to ensure jobs are completed on time and fully equipped
5. Communicate effectively with residents to provide updates and manage expectations
6. Support the repairs team by identifying and escalating operational issues where required
7. Monitor workloads and assist with planning cover for absences and holidays
8. Allocate work to subcontractors and raise material orders in line with procurement procedures
9. Ensure accurate use of IT systems, including PDAs and subcontractor portals
10. Maintain clear and accurate records across all systems
11. Deliver a professional, courteous and customer-focused service at all times
12. Adhere to health and safety requirements and company policies
13. Work collaboratively with colleagues to ensure service delivery standards are met
14. Support company procedures, maintain company assets and provide cover for other planners when required
15. Attend meetings and training sessions as required
Key Criteria:
16. Experience working in a planning, scheduling or coordination role within repairs and maintenance or a similar environment
17. GCSE (or equivalent) in English and Maths
18. Experience working in a fast-paced, reactive and customer-focused environment
19. Good IT skills with the ability to use job management, scheduling and appointment systems
20. Strong time management and organisational skills, with good attention to detail
21. Clear and confident communication skills, both written and verbal
22. A customer-focused approach with the ability to manage queries and challenging situations professionally
23. An understanding of repairs and maintenance processes
24. Experience planning and scheduling multi-trade repairs using an ICT appointment or job management system