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A fantastic opportunity has arisen for a Conference & Events manager to take responsibility for overseeing the seamless execution of all meetings, conferences, banquets and special events held at the hotel.
This role is hands-on and operationally focused, ensuring the highest standards of service, safety and efficiency are maintained. You will act as the key liaison between clients, hotel departments and third-party vendors to deliver exceptional guest experiences and successful events.
As Conference & Events Manager, Your Responsibilities Will Include
Operational Management
* Lead the day-to-day operations of the conference and events team, ensuring timely setup, execution, and breakdown of all events.
* Maintain consistent service standards and brand expectations throughout event operations.
* Monitor event spaces to ensure cleanliness, functionality, and appropriate setup.
* Ensure all AV, lighting, staging, and technical requirements are met in coordination with technical staff or external suppliers.
Team Leadership
* Recruit, train, and supervise the conference & events operations team, including temporary or casual staff.
* Create and manage team schedules based on event calendars and operational demands.
* Conduct regular briefings and post-event debriefings to drive performance and improve service.
Client Liaison & Coordination
* Collaborate with the sales and planning team to fully understand client needs and event specifications.
* Act as the main point of contact for clients during event execution, ensuring responsiveness and problem- solving on-site.
* Manage client expectations, respond to last-minute changes, and ensure a smooth guest journey.
Health, Safety & Compliance
* Ensure compliance with all health & safety, fire, and food hygiene regulations.
* Conduct risk assessments and ensure safe working practices for all staff and guests.
* Oversee the proper handling and storage of equipment and supplies.
Financial Oversight
* Support the development and management of operational budgets.
* Monitor costs and control labour, equipment, and inventory to meet budgetary goals.
* Ensure accurate billing and post-event financial reconciliation in collaboration with the finance department.
Continuous Improvement
* Gather and analyse guest feedback and operational data to identify areas for improvement.
* Implement & drive service enhancements and innovation in event delivery.
* Implement sustainability practices where applicable.
Were looking for a Conference & Events Manager with:
* Proven experience in conference and event operations within a 4- or 5-star hotel or hospitality venue.
* Strong leadership skills with experience managing a team in a fast-paced environment.
* Excellent organizational and multitasking abilities.
* Outstanding communication and interpersonal skills.
* Sound knowledge of event logistics, food & beverage service, and AV coordination.
* Familiarity with event management software and Microsoft Office Suite.
* Flexibility to work evenings, weekends, and holidays based on event schedules.
* Degree or diploma in Hospitality Management, Event Management, or a related field.
* First Aid and Health & Safety certifications are an advantage.
* Knowledge of industry best practices and trends in hospitality and events.
To apply for this role as Conference & Events Manager, please click apply online and upload an updated copy of your CV.
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Temporary
Job function
* Job function
Management and Manufacturing
* Industries
Events Services
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