Owen Reed is looking for a Receptionist for a leading law firm in Oxford.
We are recruiting for a Receptionist to join the Facilities and Front of House team in Oxford. You will provide the first welcome link between clients and the firm, delivering an excellent first impression both in person and over the telephone.
You will also support the wider office and facilities team with general administration, assist with post-event cleaning, and provide an efficient and flexible service to internal clients.
Working Pattern
Monday – Friday, 8:30am – 5:30pm
Key Responsibilities
Provide a warm and welcoming first impression of the highest standard for clients and staff arriving at reception
Promptly and courteously answer and record telephone and reception enquiries, and assist visitors attending with appointments or documents
Look after clients waiting in reception, notify fee earners of their arrival, and escort them to interview rooms where required
Manage all documents and post arriving in the office during the day
Ensure every item and visitor is logged consistently for record-keeping purposes
Provide refreshments for clients and meetings when requested
Support events as required, including cleaning after events have finished
Work with tact, discretion and diplomacy when dealing with clients face-to-face and over the telephone, maintaining confidentiality at all times
Use the Teams system to answer telephone enquiries promptly and efficiently
Provide occasional reception cover at other offices when required
Attend departmental meetings, training sessions and other internal meetings as required
Prepare, refresh and maintain high standards in all meeting rooms before and after each use
Work alongside Facilities in hosting large events, including setting up and clearing down
Demonstrate flexibility when attending or hosting events as required
Take responsibility for the day-to-day management and smooth operation of all nine meeting rooms
Produce documents, letters and emails for other teams as required
Copy files, scan and email documents
Input data into the CRM system as required
Support with additional administrative tasks including web enquiries, faxes and general email enquiries
Skills, Experience and Attributes
Experience working as a Receptionist within a professional services environment is desirable
Previous hospitality experience is essential
Experience undertaking general administrative duties including filing, scanning and photocopying
Experience handling telephone-based enquiries and operating a switchboard
Excellent organisational skills with the ability to prioritise effectively
Strong customer service focus
This is a fantastic opportunity for a professional and service-driven Receptionist seeking a front-facing role within a respected law firm in Oxford.