Join to apply for the Helpdesk Coordinator role at Phosters (FM) Ltd
We have new exciting roles available within our busy helpdesk department based in Kidderminster. If you are looking for a new opportunity, then this could be the one for you.
Key Responsibilities
* Answering helpdesk calls within a maximum of 3 rings
* Raising jobs received via email, phone call, or client system
* Scheduling works for engineers within your area
* Ensuring our in-house system, Tabs, is up to date at all times, including the latest information
* Chasing subcontractors for ETA's and updates
* Raising purchase orders upon request
* Working with managers and clients within your area
* Following escalation processes to ensure jobs are completed within SLA
* Salary to be confirmed at interview
This position will be discussed in greater detail at the interview stage.
The Hours Available Are
Monday to Friday, 08:00 am to 17:00 pm
If you think you are up for the challenge, then please contact Lorraine Vaux
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Facilities Services
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