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Customer Service Agent
Reference: JUN20251212
Expiry date: 14:17, Thu, 3rd Jul 2025
Location: Birmingham
Benefits: A superb range of exclusive, colleague-only benefits and discounts.
Salary: £27,745 + bonus up to £1,307 pa
Weekly Hours: 42.5 hours / week
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.
As a Customer Service Agent, you will bring to life the Northgate experience, managing customer, colleague, and manager needs to ensure our vehicles are where they need to be, when they need to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire
Our branches are busy, fast-paced environments. You will be the first point of contact for customers; delivering great service with a smile. You will excel at managing multiple tasks, from sourcing vehicles for bookings, resolving rental queries, administering customer accounts, to overseeing daily vehicle movements.
No previous industry or vehicle rental administration experience is required, as our proven induction training will prepare you. However, you should have excellent customer service skills, administration skills, and a calm, ‘can-do’ attitude, along with a Full UK or EU Driving Licence.
We offer as a Customer Service Agent:
* A great basic salary, plus a quarterly bonus scheme (up to £1,307 pa)
* Starting with 24 days holiday, increasing to 26 with service, plus the option to buy or sell up to 5 extra days annually, plus public holidays and an extra day off for your birthday
* Free life assurance (2x salary)
* Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental Plan, & Travel Insurance
* Exclusive colleague-only vehicle-leasing schemes
* Pension & save-as-you-earn share scheme
* Access to our Benefits App with retailer discounts and cashback deals (e.g., Tesco, Asda, Currys, B&Q, Wickes)
* Wagestream App for financial control, earning flexibility, discounts, and financial coaching
With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rental solutions, partnering with top organizations. We are part of ZIGUP, supporting customers across the UK, Ireland, and Spain. Join us to unlock your potential and thrive in a supportive, innovative environment.
We are: agile, experts, imaginative, reliable.
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