Recruiter: Abidur Rahman
Business Area: Service
Closing Date: 29/07/25
Location: Sheffield
The successful candiate will be required to have/obtain SC clearance and N-PPV3 clearance. Required to having UK citizenship and would have lived and remained in the UK for the last 5 years.
The shift pattern for this role is DuPont. Please familiarise yourself with this pattern before making an application.
Why This Job Matters
We are looking for a talented and motivated 2nd Line IT Cloud & Infrastructure Engineer to join our Business Managed Services (BMS) team. This is a fantastic opportunity for an innovative and proactive individual who thrives in a fast-paced environment and is passionate about delivering high-quality IT support and infrastructure solutions.
In this role, you will provide expert second-line support and play a key part in the delivery and maintenance of our cloud, infrastructure, and end-user computing services. You will work collaboratively with a team of skilled technical professionals, contributing to the smooth operation and continual improvement of our services.
What you’ll be doing
* Provide 24x7 2nd line support, ensuring timely resolution of incidents and issues.
* Take ownership of your performance, including mandatory training and compliance.
* Excel under pressure, delivering high-quality results even in challenging situations.
* Plan and execute complex changes to ensure sustained service across various products and solutions.
* Share technical knowledge across BMS through continuous improvement processes and coaching.
* Stay updated on changes to existing, emerging, and new technologies to meet business and customer objective
* Retoring normal service to the user as quicly as possible with technical ability with offering general guidance and advice to users and support staff on shift,
Skills we would like to see from you
* Excellent 2nd line IT/technical support experience
* General experience of supporting a broad range of applications including Windows Server, Active Directory, O365, Cloud, Citrix, Azure, AWS, VMWare & Nutanix
* Must be able to obtain SC & NPPV security clearances
* Understanding of the workings of a Service Desk and ITIL aligned processes
* Effective listening skills and excellent attention to detail
Your Benefits
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* 25 days annual leave (not including bank holidays), increasing with service
* Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
* World-class training and development opportunities
* BT Shares Saving schemes.
* Discounted broadband, mobile and TV packages and access to 100’s of retail discounts including the BT shop
Flexible Working – BT have moved to a hybrid working – you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.