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Summary:
The ServiceNow Centre of Excellence are seeking a highly skilled and experienced ServiceNow Product Owner to focus on documenting, showcasing, and promoting our existing ServiceNow solutions. This role is crucial in highlighting the value proposition of our out-of-the-box capabilities and demonstrating their effectiveness to internal and external stakeholders. The successful candidate will possess a deep understanding of the ServiceNow platform, excellent communication and presentation skills, and the ability to translate complex technical information into easily understandable business value propositions.
Responsibilities:
* Develop compelling presentations, demos, and other materials to showcase the capabilities and value of ServiceNow solutions. This includes preparing materials for internal training, external client presentations, and marketing collateral.
* Articulate the clear business value and ROI of ServiceNow solutions, tailoring the message to different audiences and highlighting key benefits.
* Create and maintain comprehensive documentation library for existing ServiceNow products and solutions, including user guides, technical specifications, and value proposition statements. This documentation should be clear, concise, and accessible to a range of audiences, from technical experts to business users.
* Provide occasional support to the architecture and delivery teams, including participating in client meetings, answering technical questions, and creating customized demonstrations.
* Effectively communicate with internal and external stakeholders, keeping them informed of product updates, improvements, and new capabilities.
* Liaise with internal leads or business stakeholders to understand their business challenges and identify potential product enhancements or new solutions, ensuring alignment with business needs.
* Work closely with the ServiceNow development and implementation teams to ensure that product documentation and presentations are accurate and up-to-date.
* Drive innovation by quickly testing new product capabilities and features, ensuring that documentation and showcases are rapidly shared with delivery teams and partners. This includes creating quick prototypes and demos to demonstrate potential solutions.
* Maintain awareness of competitor offerings and identify opportunities to differentiate our ServiceNow solutions.
* Identify opportunities to improve the efficiency and effectiveness of product documentation and showcasing processes.
Required Experience and Qualifications
* Proven experience working with the ServiceNow platform, with a strong understanding of its various modules (ITSM, ITBM, CSM, HRSD, etc.).
* Proven experience in creating clear, concise, and effective product documentation.
* Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
* Strong presentation and demonstration skills.
* Experience in pre-sales activities or client-facing roles.
* Ability to translate complex technical information into easily understandable business terms.
* Strong analytical and problem-solving skills.
* Bachelor's degree, or equivalent, in Business Administration, Computer Science, Information Systems, or a related field.
Preferred:
* ServiceNow Certified Administration (CSA) certification.
* Other ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer).
* Experience with Agile development methodologies.
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Deloitte is an equal opportunities employer and welcomes applications from all sections of society. We are committed to creating an inclusive environment where everyone can thrive.
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