Overview
Resident Services Assistant – Brighton. Salary: £29,350 + 10% discretionary bonus. Contract: Permanent, Full-Time. Working Hours: Morning shift 8:00am – 4:30pm; Afternoon shift 11:30am – 8:00pm. Rota-based, including 2 weekends per month.
We’re representing a forward-thinking Build to Rent operator seeking a Resident Services Assistant to join their vibrant Brighton scheme of 229 apartments. This is a customer-facing, community driven role ideal for someone with strong service skills and a passion for creating great resident experiences.
Key Responsibilities
* Deliver exceptional front-of-house service to residents and visitors.
* Manage phone calls, emails, and resident enquiries using the RADAR system.
* Coordinate parcel deliveries, key management, and maintenance logging.
* Support lettings activity including viewings, check-ins, and deposit returns.
* Conduct regular building walks to identify H&S and security issues.
* Assist with resident events and community engagement.
* Handle basic social media updates and resident communications.
* Maintain accurate records and compliance documentation.
What We’re Looking For
* Strong customer service background (hospitality, retail, property, etc.).
* Willingness to learn the ins and outs of Build to Rent; experience in Build to Rent is preferable.
* Confident communicator with a proactive mindset.
* Comfortable working weekends and flexible shifts.
* Organised, detail oriented, and tech savvy.
* Creative flair for resident engagement and social media.
How to Apply
Please get in touch with Katie Altoft at katie@onepropertyrecruitment.co.uk.
About One Property Recruitment
One Property Recruitment are specialists in the real estate sector covering block and estate management, Build To Rent, financial services, commercial and facilities management. We’re reshaping careers and lives through a gold standard of property recruitment by connecting exceptional talent with leading organisations. Passionate about real estate, our team works tirelessly to attract, nurture, and connect the best talent to drive industry success.
Please note: Due to a high volume of applicants, should you not hear from us within 5 working days, you may assume your application has been unsuccessful.
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