Are you passionate about delivering outstanding customer service and looking to join a dynamic team? We’re seeking a Customer care representative to provide efficient and effective administrative support to our Customer Service team.
About the Role
As the first point of contact for customer issues, you’ll play a key role in coordinating remedial works with customers and contractors. Your focus will be on resolving issues promptly and professionally, ensuring a seamless experience for our clients.
Key Responsibilities
* Liaise with customers, contractors, and suppliers to resolve issues within agreed timeframes.
* Take ownership of customer queries and resolve them before escalation.
* Escalate complex issues to senior team members when necessary.
* Organise and coordinate completion of remedial works and maintain operative diaries.
* Respond to customer correspondence and calls within service level agreements.
* Ensure adherence to internal protocols and standards.
* Continuously seek opportunities to improve processes and service delivery.
Skills & Experience
* Previous experience in a customer service administration role is desirable
* Experience in resolving complaints
* Understanding of the housebuilding process is advantageous.
* Strong administrative and organisational skills.
* Excellent written and verbal communication abilities.
* Ability to work independently and manage multiple tasks under pressure..
* Flexible and adaptable with a proactive approach to problem-solving.