Overview
Working Hours: 35 hours per week (on site), including 1 Saturday morning in 7, plus a maximum of 8 weekend ceremonies. Manchester Register Office is currently seeking a Registration Officer. This role requires previous experience of working within civil registration in this country. If you think you’d enjoy supporting local residents from all walks of life and a diverse range of communities at some of the most significant moments in their lives, and if you like the challenge of a fast-paced and dynamic public-facing role, this could be the job for you.
Responsibilities
* Register births, deaths, stillbirths, marriages and civil partnerships
* Facilitate Citizenship Ceremonies
* Locate and issue historic certificates and provide clear, comprehensible advice and assistance to residents
* Work across the city at Surestart centres, licensed wedding and civil partnership venues as well as varied religious premises, with transport provided where required
* Conduct the full range of different ceremonies offered by Manchester Register Office
* Work one Saturday morning every 7 weeks in the Register Office, plus a maximum of 8 shifts on Saturdays, Sundays and Bank Holidays to provide cover for ceremonies at venues. Payment for this out-of-hours work is highly competitive.
Qualifications/Requirements
* Previous experience of working within civil registration
* Keen eye for detail and strong customer focus
* Ability to work flexibly and respond to demands and priorities of a fast-paced service
* Exceptional people skills, tact and emotional intelligence for dealing with people at times of tremendous emotion
* Proven communication and customer-care skills
* Experience of cash handling or financial reconciliation
* Experience of reconciling certificate stock within a Register Office setting
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