At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
Bath and North East Somerset Council is excited to invite applications for Social Care Practitioners to join our newly formed Access, Advice, and Information Service team.
About the Role:
As a Social Care Practitioner within this vital team, you will be the first point of contact for many individuals and carers seeking advice and information to help them maintain independence in their own homes or there caring role. Your role will be to provide robust, clear, and timely advice, guidance, and information that supports people’s well-being and independence, using a strength-based and person-centred approach. You will ensure that individuals’ outcomes are met in ways that respect their preferences and promote meaningful lives.
Key Responsibilities:
- Deliver comprehensive, accurate, and timely advice and information to individuals contacting the service, ensuring clarity and confidence in the guidance provided.
- Identify and manage risks appropriately, safeguarding vulnerable individuals and ensuring their safety and well-being.
- Signpost and refer individuals to appropriate community resources, including third-sector and voluntary organisations, when their needs can be met outside of statutory services.
- Provide advice on housing, benefits, and assistive technology options to support independence.
- Respond effectively to urgent enquiries, including those from individuals already known to services, offering guidance on pricing and available support options.
- Collaborate with Safeguarding and Triage and First Response Teams or Locality Teams for cases requiring additional support.
- Contribute enthusiastically to the ongoing development of the service, including the integration of assistive technology and equipment to enhance support delivery.
- Assess whether individuals require a Care Act assessment by applying a strong understanding of eligibility criteria and the Care Act framework.
- Support carers to access the carers assessment service, consider when a carers assessment will be required and provide carers with advice information and guidance.
Provide information and advice relating to councils care and support charging and financial assessment framework.
Person Specification:
- Proven knowledge of the Care Act, including assessment and eligibility criteria.
- Experience in risk management and safeguarding within social care settings.
- Familiarity with community resources, housing, benefits, and assistive technology.
- Strong communication skills with the ability to provide clear, robust advice and information.
- Passionate about promoting independence, well-being, and community connections.
- Ability to work in a person-centred, strength-based way that respects individual preferences and outcomes.
- Enthusiasm for service development and innovation.
Why Join Us?
This is a unique opportunity to be part of a forward-thinking team dedicated to providing high-quality advice and information at the first point of contact. You will play a crucial role in supporting people to live independently and meaningfully within their communities. We offer a supportive environment where your expertise and passion will help shape the future of social care services in Bath and North East Somerset.
If you are committed to making a real difference through robust advice and information, and excited about contributing to an evolving service, we would love to hear from you.
Apply now to join our Access, Advice, and Information Service team and help us deliver outstanding support to our community.
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Kirsty Quinn, Interim Head of Adult Social Care, by email : kirsty_quinn@bathnes.gov.uk
No agencies, Please.
*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible
About Bath and North East Somerset Council.
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath and North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to
At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at
We are a Disability Confident Employer find out more at
The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to an Enhanced/Basic DBS Check.
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.