ROLE PROFILE
The WHY
This role exists to provide high-level organisation, operational, and coordination support while maintaining the highest levels of discretion and professionalism, it enables the smooth running of executive operations, ensuring our leaders can focus on what matters most in a complex, fast-moving environment.
A key aspect of the role is supporting the Founder & Creative Director primarily and the CEO and CFO in delivering against the brand’s critical path, ensuring that key milestones across design, development, production, and brand activity are effectively scheduled, prioritised, and supported. This is a role where you are not managed but you manage upwards to ensure everything is done well and on time. Where you are one step ahead of key stakeholders prompting them and thinking of things before they do.
The role also provides executive support to the Chief Executive Officer (CEO) and Chief Financial Officer (CFO), helping to ensure alignment across the leadership team and enabling efficient decision-making, communication, and execution of business priorities.
ROLE ACCOUNTABILITY
The WHAT
Responsible for:
* Providing comprehensive administrative and organisational support to the Founder / Creative Director.
* Managing complex and frequently changing calendars across multiple executives (Founder / Creative Director, CEO, CFO).
* Coordinating internal and external meetings, including preparation of agendas, briefing materials, and follow-up actions.
* Acting as a key liaison between the Creative Director, Executive Team and internal teams, partners, and external stakeholders.
* Handling confidential information with a high degree of discretion.
* Scheduling & Travel Coordination
* Arranging international and domestic travel including itineraries, accommodation, transportation, and logistics.
* Managing scheduling priorities to ensure optimal use of executive time, particularly around key creative and commercial milestones.
* Anticipating scheduling conflicts and proactively resolving them.
* Communication & Correspondence
* Drafting, reviewing, and managing executive communications including emails, letters, and presentations.
* Acting as a point of contact for incoming communications to the Founder / Creative Director.
* Ensuring timely responses and follow-ups with stakeholders.
* Meeting & Project Coordination
* Preparing meeting materials, presentations, and briefing documents for executive and cross-functional meetings.
* Taking minutes and tracking action items where required.
* Assisting with coordinating projects and initiatives led by the Founder / Creative Director, CEO, or CFO to ensure alignment with strategic priorities and timelines.
* Liaising with Non-Executive Directors.
Accountable for:
* Ensuring the Founder / Creative Director, CEO, and CFO are able to operate effectively through proactive management of administrative, scheduling, and operational priorities.
* Supporting the Founder / Creative Director in maintaining focus on critical path milestones and key creative and commercial deadlines.
* Ensuring efficient coordination of executive meetings, travel, and activities in alignment with business priorities.
* Supporting timely communication, follow-up, and execution of decisions made by the Executive Leadership Team.Maintaining absolute confidentiality regarding business, financial, and creative information.
* Contributing to the overall efficiency, organisation, and effectiveness of the executive office.
KNOWLEDGE, SKILLS & EXPERIENCE
The HOW
Essential Skills & Experience:
* Proven experience working as an Executive Assistant or Senior Personal Assistant supporting C-suite or Founder-level executives.
* Highly proactive, with strong forward planning and the ability to work autonomously.
* The ability to act with significant autonomy and discretion, able to confidently navigate sensitive matters, anticipate needs before they arise, and apply sound judgement in resolving issues.
* Experience with working across senior stakeholders, managing ambiguity, and creating calm and clarity in a dynamic setting.
* Demonstrated ability to manage complex calendars, competing priorities, and multiple senior stakeholders simultaneously.
* Strong organisational and time management skills with the ability to manage a high volume of tasks in a fast‑paced environment.
* Experience coordinating executive meetings, travel arrangements, and confidential communications.
* Ability to support senior leadership in maintaining focus on key business priorities and delivery against critical timelines or project milestones.
* Exceptional written and verbal communication skills, including drafting professional correspondence and briefing materials.
* High level of discretion, integrity, and confidentiality when handling sensitive business, financial, and creative information, with strong awareness of GDPR.
* Advanced proficiency in Microsoft Office and/or Google Workspace, including calendar management, document preparation, and presentation materials.
* Strong attention to detail with the ability to anticipate needs and proactively resolve issues.
* Excellent interpersonal skills with the ability to build trusted relationships across internal teams and external stakeholders.
Preferred Skills & Experience:
* Experience supporting a Founder, Creative Director, or entrepreneurial leadership team.
* Previous experience working in luxury fashion, luxury goods, creative industries, or founder‑led businesses.
* Familiarity with fashion critical path processes, seasonal collection cycles, and fashion calendar milestones.
* Experience supporting multiple executives simultaneously, such as CEO, CFO, or senior leadership teams.
* Experience coordinating international travel and complex multi-location schedules.
* Project coordination or programme management experience.
* Experience preparing executive presentations, board materials, or leadership meeting documentation.
* Additional language skills, particularly those relevant to international fashion markets.
Personal Attributes:
* Highly proactive and solution‑oriented.
* Strong interpersonal skills with the ability to work across creative and corporate teams.
* Calm and composed under pressure.
* Flexible and adaptable in a fast‑moving environment.
* Strong sense of professionalism and brand awareness aligned with a luxury brand.
* The ability to thrive in a role that demands exceptional organisation, strategic thinking, and the ability to operate as a trusted partner.
* A strong interest in, and enthusiasm for, the fashion industry.
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