Salary£38,950.04
LocationBoston
As anInfrastructure Technicianat Amplius, youll play a key role in supporting and developing our on-premise and cloud-based IT infrastructure. Youll help ensure our systems are secure, reliable and high-performing, providing effective third-line support while contributing to a safe, stable and resilient digital environment for colleagues and customers.
Salary:£38,950.04
Contract:Permanent
Your week:36.25 (Mon Fri 8am 4.15pm or 9am 5.15pm)
Location:Hybrid weekly presence required in Boston office
Snapshot of your role
Provide third line effective support, resolving escalated incidents within agreed service levels.
Monitor systems proactively, addressing issues early and responding to cybersecurity alerts.
Maintain and support on-premise and cloud infrastructure including servers, networks and communications systems.
Assist with configuration, installations, updates and infrastructure maintenance, including occasional out-of-hours work.
Maintain accurate documentation and support the knowledge transfer to IT support teams.
Travel to remote sites when needed to resolve technical issues that cannot be handled remotely.
What were looking for
Relevan...