Reporting to
Location
Witney, Oxfordshire
Department
Liners & Covers
Remuneration
£30,000 depending on experience
Do you have technical ability? Are you looking for a challenge within a product support team?
Certikin International is seeking a Product Support Advisor to join our busy Liners & Covers Division. We are a leading brand providing everything needed to build, refurbish, and maintain residential and commercial swimming pools and spa/wellness centers. Based at our Head Office in Witney, Oxfordshire, the successful candidate will handle technical enquiries, specify products, and provide quotations for liners & covers, ensuring high customer service standards.
The role involves:
* Liaising with customers and building lasting relationships
* Handling customer email and telephone enquiries of a technical and sales nature promptly and effectively
* Providing written and verbal quotations for products related to the Liners & Covers Division
* Dealing with technical enquiries referred by the Sales Order Processing Department
* Receiving and inputting orders via telephone and email based on quotations and technical advice
* Accompanying Divisional Management or colleagues on customer or supplier visits as needed
* Occasionally attending trade shows and seminars
* Liaising with External Sales Executives
* Promoting product initiatives and supporting designated lines
* Maintaining product knowledge to influence and develop sales, including upselling
* Providing documentation such as product specifications as required
* Maintaining knowledge of the in-house system to manage enquiries regarding delivery and stock availability
What you will bring to the role:
* Experience in the swimming pool industry is desirable but not essential
* Technical skills, practical thinking, and a strong sales focus
* Knowledge of account management or sales experience is advantageous
* Excellent interpersonal and negotiation skills
* Strong organisational skills and attention to detail
* Problem-solving and analytical abilities
* Proficiency in Microsoft Office software
* Ability to thrive in a high-paced environment
Why join us?
This is an office-based role working 37 hours per week. We offer a salary of £30,000 depending on experience plus a performance-related bonus.
Benefits include:
* Competitive Pension Plan: 4% employer contribution to secure your future.
* Generous Holiday Allowance: Starting at 25 days, increasing to 28 with long service.
* Health Cash Plan: Coverage for healthcare costs like dental and physiotherapy.
* Cycle to Work Scheme: Promote health and reduce your carbon footprint.
* Long Service Awards: Recognising loyalty and commitment.
* Employee of the Season: Acknowledging outstanding performance.
* Free Parking: Convenient parking at our head office.
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