Job Title: Service Advisor / Aftersales Advisor / Automotive Customer Service Advisor
Location: Salisbury, Wiltshire
Salary: £35,000 OTE
Licence Required: Full UK Driving Licence
Are you an experienced Service Advisor, Aftersales Advisor, Car Dealership Service Advisor, or Motor Trade Aftersales Advisor looking to develop your career in the automotive industry? This is an excellent opportunity to join a leading dealership, providing exceptional service to customers while working with a passionate and supportive team.
The Role: Service Advisor
As a Service Advisor, you will be the first point of contact for customers, delivering outstanding customer care throughout the vehicle service and repair process. Youll coordinate between customers, the workshop, and the parts department, ensuring clear communication, accurate documentation, and a seamless experience.
Key Responsibilities:
1. Provide a professional and welcoming service to all customers
2. Track vehicles through the workshop and update customers on progress
3. Identify and explain additional work requirements and costs to customers
4. Book services, prepare job cards, process invoices, and complete vehicle handovers
5. Support the aftersales team with administrative tasks, including f...