Are you a Travel Agency Manager or maybe looking to step into a management role? Our Hampshire based client is looking for a Retail Manager to join their team. This is a challenging position requiring quick thinking and a flexible approach, working in a small and friendly team environment. We place customer service before short term profit, and you will use and apply your in-depth knowledge of the travel industry and longhaul market to the full, to provide our customers with the very best holiday experience. The Job: Converting walk-in, web-driven, email and phone enquiries into bookings Sourcing, creating and booking travel itineraries. Managing and administering bookings through to holiday completion Maintaining customer contact from initial enquiry to holiday completion and beyond Working closely with UK tour operators and our overseas partners Managing a portfolio of regular group bookings (typically 5 - 20 people) to events worldwide. Representing the company at local shows and events Developing and implementing retail marketing strategies, including social media posting and website updating Controlling mountains of paperwork Skills Required: In-depth knowledge of the longhaul market Extensive travel agency experience Direct customer sales and relationship building Creating tailormade itineraries Organising group travel Extensive travel in Asia, South Africa, Australia, and New Zealand Other specialist interests (e...