Technical Service ManagerUK - Field & Head Office (Northampton based)£50,000 - £55,000 (negotiable DOE) + Company vehicle Full-Time PermanentSalary & Benefits £50,000 - £55,000 (negotiable based on experience)Company vehicle30 Days Holiday (including bank holidays)Holiday Reward Scheme - additional leave awarded for service milestonesDiscretionary Bonus SchemeAttendance AllowancePension ContributionOngoing Training & Development Support A leading UK-based engineering service provider is seeking a Technical Service Manager to play a pivotal role in strengthening technical standards, supporting field engineers, and driving operational improvement across a national network.This is an outstanding opportunity for a technically strong service professional looking to step into leadership, or for an experienced technical manager ready to influence standards, performance, and long-term business improvement.The role is UK-based with time split between head office in Northampton, field-based support, and occasional home working depending on business need.Key Responsibilities Act as the senior escalation point for complex service and repair issues, delivering clear technical recommendations and resolutionsSupport Area Managers with engineer performance, technical decision-making, and structured developmentConduct root cause analysis on repeat faults, customer complaints, and repeat visits, turning insights into practical improvementsImprove engineering standards, reporting quality, and adherence to compliance frameworksFacilitate strong communication between field engineers and managementLead one-to-one and quarterly review sessions with Area ManagersSupport onboarding and technical development of new engineersMonitor KPIs to identify trends, risks, and performance opportunitiesCollaborate with service administration to review coverage areas and workforce planningDrive best practice rollout and continuous operational improvement initiatives Skills & Experience RequiredEssential: Strong hands-on background in service and repairElectrical technical expertise within a field service environmentAdvanced fault diagnosis and analytical capabilityConfident communicator across engineer, management, and director levelsStrong understanding of Health & Safety complianceStructured problem-solving approach Desirable: Background in performance management or engineer developmentExperience analysing trends and driving service improvementsStrong Excel skills for operational reportingNEBOSH (advantageous but not essential) Personal Attributes Calm, methodical, and solutions-drivenApproachable and supportive leadership styleOrganised and able to prioritise effectivelyComfortable operating at both operational and strategic levels Why Apply?This is a rare opportunity to influence engineering standards across a nationwide team while remaining close to the technical detail. You will shape how issues are resolved, how engineers develop, and how service excellence is delivered across the UK.If you are ready to step into a role that combines leadership, technical authority, and strategic impact, we would welcome a confidential conversation.To apply or learn more, please contact our agency team for a discreet discussion.