Industria Personnel are looking for highly motivated Customer Service Advisors to complement our clients friendly vibrant team on a temporary basis!
Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it! You will be the first point of contact for their customers; confidently delivering a great service with a smile is second nature.
Based at their office in Beaumont Leys you will be responsible for the below:
1. Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery
2. Handle inbound customer enquiries across multiple channels, resolving issues efficiently and accurately while ensuring customer questions are fully answered and expectations are managed to a high standard.
3. Identify customer needs and provide excellent service by processing orders, managing pre- and post-sales queries, confidently handling objections, and delivering a consistently positive customer experience.
4. Using excellent written communication skills to interact with customers through email and chat
5. Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool
6. You will work towards objectives to ach...