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Base pay range
This range is provided by University of Warwick. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About the Role
Warwick Arts Centre is looking for a passionate, knowledgeable, and enthusiastic Visitor Experience Assistant to join the team. We believe that the arts are an extraordinary source of wisdom, support, connection, understanding, joy, and inspiration for every one of us. It’s our job to bring art into more people’s lives and our Visitor Experience Assistants are integral to helping us reach, and connect with, more people in new ways.
Please note Warwick Arts Centre is holding an online information session:
Thursday 18th September, 3pm – 4 pm on Teams
Join our Visitor Experience Team for an information session about the role. They will outline what we are looking for in the role, Warwick Arts Centres plans for the coming year, and what makes the best application. There will also be an opportunity to ask questions. If you cannot attend, we recommend registering so you can receive a copy of the session directly to your inbox the following day.
Please Register To Attend Here
https://events.teams.microsoft.com/event/a28512de-8db9-429d-89e7-fabdb38c6a41@09bacfbd-47ef-4465-9265-3546f2eaf6bc
Role Details
Position: Visitor Experience Assistant
Location: Warwick Arts Centre, with majority on campus due to role requirements.
Department: Warwick Arts Centre
Hours: Frequent evening, weekend, and bank holiday working. Hours will be annualised across term time; no fixed pattern.
Team: Works across 4 performance spaces, 3 cinemas and Mead Gallery. The role involves caring for visitors, supporting events, and contributing to a safe and welcoming environment.
Right to Work in the UK: If you do not yet have the right to work in the UK and/or require sponsorship, please refer to the provided information about obtaining the right to work in the UK.
About You
As a Visitor Experience Assistant, you will be responsible for working across all visitor services areas, while ensuring a safe environment is maintained. You will work collaboratively with the team to ensure the safe and smooth running of all events, responding promptly and appropriately in the event of an unplanned situation. You will be knowledgeable and approachable to assist visitors with queries or signposting in auditoria, at the box office front desk and foyer spaces. Tasks include checking tickets, invigilating artwork, selling snacks, drinks, ice cream and merchandise, and undertaking a variety of tasks while interacting with a range of audiences. This role provides an opportunity to immerse yourself within the arts, across our 4 performance spaces, 3 cinemas and Mead Gallery.
For details on the experience and skills required, please refer to the job description attached as a PDF below.
About The Department
Please note: this role requires frequent evening, weekend, and bank holiday working. Shifts are allocated and planned around our live programme and building activities. Hours are annualised across term time, and there is no fixed working pattern.
We are committed to creating an environment where everyone feels they belong, a place of fairness and equity and to be an organisation that reflects the diversity of its city. If this sounds like somewhere you would like to work, we would like to hear from you.
About The University
We are a world-leading research-intensive university founded in 1965. We are ranked 67th in the world and 10th in the UK. 92% of our research is rated world-leading or internationally excellent.
Find out more about us on our website.
How to Apply
CLOSING DEADLINE: Sunday 5th October 2025 at 23:55 (BST)
To Apply, Follow This Link Here
https://www.uniperms.com/job/Visitor%20Experience%20Assistant/212
We’ve listed some useful tips below to support you when submitting your application:
* Review the Job Description and the Person Specification. (Essential)
* Think about all the different types of roles you have had or work that you have done to support your application. (Essential)
* For each of the essential criterion, provide evidence/an example of what you have done that demonstrates that you have the experience, skills or knowledge we are looking for. (Essential)
* Remember to tell us why you want to work for Warwick Arts Centre. Review our website to understand the range, scope and scale of our work. Explore our context and consider what that means for us and our work with audiences and volunteers.
What We Offer
* An attractive pension scheme.
* 26 or 30 days holiday plus University Christmas closure.
* Generous parental/adoption leave policy.
* Onsite childcare facilities.
* Excellent learning and development opportunities.
We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements. Find out more about our flexible working arrangements. We are proud to be a Living Wage employer.
Equality, Diversity, & Inclusion
Warwick is committed to fostering a diverse, inclusive and respectful community where everyone can thrive. We welcome applications from all backgrounds, cultures, and communities, and actively encourage candidates from underrepresented groups to apply.
Safeguarding & DBS: The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with. Roles involving regulated activity are subject to a DBS check. All employees, volunteers, and partners are expected to share our commitment to safeguarding.
Rehabilitation of Ex-Offenders: The University will not discriminate against applicants who make a disclosure relating to a conviction. Disclosures at application stage are visible only to the DBS team, not to hiring panels.
Job Description: JD - Visitor Experience Assistant (109405).pdf – Opens in a new window
No further information is provided about the role in this excerpt.
Seniorit y level
* Entry level
Employment type
* Full-time
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* Other
* Industries
* Higher Education
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