Company Description
The Booksellers Association is a trade group championing the interests of the bookselling industry throughout the UK and Ireland. Representing a diverse membership of over 1,200 independent bookshops, large retail chains, academic booksellers, and specialist retailers, the association supports members through advocacy and resources. The BA Group also operates National Book Tokens,, and co-owns initiatives like World Book Day. As a proud sponsor of The London Book Fair, the association is deeply invested in promoting reading and the book industry. This role falls within
Location: London – Minimum 2 days per week based in the office (up to 4 days per week during initial training period)
Hours: Full-time position, 35 hours per week. Standard working hours are 9:00am–5:00pm, including a one-hour unpaid lunch break. A degree of flexibility is required, as occasional earlier or later shifts may be necessary
Reporting to: Head of Finance & Business Services
Salary: £29,000 - £33,000
Role Purpose
A varied, hands-on role supporting the delivery of Batch’s business services, including customer onboarding, system coordination, and financial administration.
The role is central to ensuring a seamless customer experience and efficient day-to-day operations, supporting booksellers and suppliers with a professional, responsive, and high-quality service.
Key Responsibilities
Customer Onboarding & Account Management
· Manage end-to-end onboarding of new booksellers, including account setup, direct debits, and credit limits
· Maintain and update customer accounts, including amendments, closures, and ongoing maintenance
· Act as a key point of contact for booksellers and suppliers, resolving queries (payments, returns, account issues) through to resolution
· Build strong customer relationships and proactively support system usage and engagement
· Maintain accurate, up-to-date, and GDPR-compliant customer records
· Conduct regular account and usage reviews, following up to drive engagement
BatchLine Coordination & Service Delivery
· Coordinate BatchLine demonstrations, training, and system installations from scheduling through to completion
· Manage diaries for system installations and demonstrations and ensure efficient allocation of resources
· Liaise with internal teams, customers, and suppliers to ensure smooth delivery
· Track progress and ensure timely completion of all activities
· Set up new users across BatchLine and related services
· Manage the invoicing for BatchLine and related services
· Act as the central coordination point for all BatchLine activity
Operations & Continuous Improvement
· Monitor and triage incoming queries, identifying trends and escalating issues where appropriate
· Support improvements in system usage, adoption, and overall customer experience
· Assist with testing of system updates and new developments
· Maintain FAQs and user guidance materials on the Batch website ensuring new functionality is documented and communicated to customers
Financial & Administrative Support
· Support credit control processes, including invoicing, payment allocation, and debtor follow-up
· Assist with cash flow monitoring and monthly reconciliation checks
· Manage shared inboxes, calls, and task allocation across the team
· Ensure accurate record-keeping and documentation at all times
Team & Business Support
· Provide administrative support to the wider Business Services team
· Coordinate calendars, reporting, and internal communications
· Support delivery of UK and international trade events, including logistics
· Prepare and communicate updates and reports for internal stakeholders
· Provide cover across the team as required
What Success Looks Like
· Efficient, accurate onboarding and high-quality customer experience
· Well-coordinated scheduling and delivery of BatchLine services
· Timely resolution of queries with strong customer satisfaction
· Accurate records and effective financial administration
· Increased customer engagement and usage of Batch services
Skills & Experience
Essential
· Excellent written and verbal communication skills, with confidence engaging a range of stakeholders
· High level of accuracy and attention to detail, particularly when handling financial data
· Proactive and self-motivated, with a strong sense of ownership and responsibility
· Effective problem-solving skills, with the ability to see tasks through to resolution
· Proficient in Microsoft Office (Outlook, Excel, Word) and comfortable using business systems
· Ability to work collaboratively within a small team environment
· Strong organisational skills with the ability to manage multiple priorities effectively
We welcome applications from all backgrounds. If you don’t meet every requirement but feel excited by the role, we’d still love to hear from you. We’re happy to discuss reasonable adjustments at any stage of the process.