Job summary
Permanent position
37.5 hours per week
If you are a motivated individual, who wishes to be part of a team that supports the Trust in the day-to-day delivery of excellent patient care, you may wish to apply for the post of Senior Booking Clerk.
The post will be located in the Contact Centre. The post is a permanent full time position. The post holders main duties are to be responsible for the provision of an efficient and comprehensive referral management and outpatient booking service to patients, ensuring a high level of customer care and maintaining confidentiality at all times.
For further information and informal discussion please contact:
Michelle Easton - michelle.easton@nhs.net
Main duties of the job
-Use of PC
- Provide an accurate, efficient and quality booking service for TRFT Consultants and Specialities with regard to the processing of appointments in accordance with Trust and Government targets and current practices and procedures
- Booking appointments onto the Patient Administration System with specific attention to the data items required for commissioning purposes and data quality
- Respond to all enquiries and contact with members of the public and staff of all disciplines with tact, sensitivity and confidentiality at all times
- Deal with general enquiries and providing information such as figures and waiting time information
- Deal with incoming telephone calls and make appropriate appointments
- Participate in the modernisation of systems and implement new ways of working, adhering to and changing systems in accordance with new and existing Government and Trust targets, policies and procedures
- Regular review of own systems and working practice and put forward proposals for changes to working practice and procedures.
About us
The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham
As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall
But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making
All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence
Certificates of Sponsorship
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 roles are no longer eligible for sponsorship
From the 09 April 2025 we cannot sponsor band 3 entry level roles
Details Date posted
04 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year Pro rata, per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9165-25-05-067
Job locations
Woodside Building
Moorgate Road
Rotherham
S60 2TY
Job description Job responsibilities
Please see attached the job description and person specification for the full details about the role and the responsibilities.
Job description Job responsibilities
Please see attached the job description and person specification for the full details about the role and the responsibilities.
Person Specification Experience Essential
* Previous demonstrable reception/clerical or customer care experience
Desirable
* Previous NHS experience
* Knowledge of patient administration systems
Qualifications Essential
* Educated to GCSE grade C/level 4 (including English and Mathematics)
Desirable
* NVQ Level 2 in Customer Service or willingness to work towards
* ECDL/CLAIT or equivalent
Knowledge Essential
* Confidentiality and an understanding of the Data Protection Act
Desirable
* NHS Background
Person Specification Experience Essential
* Previous demonstrable reception/clerical or customer care experience
Desirable
* Previous NHS experience
* Knowledge of patient administration systems
Qualifications Essential
* Educated to GCSE grade C/level 4 (including English and Mathematics)
Desirable
* NVQ Level 2 in Customer Service or willingness to work towards
* ECDL/CLAIT or equivalent
Knowledge Essential
* Confidentiality and an understanding of the Data Protection Act
Desirable
* NHS Background
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
The Rotherham NHS Foundation Trust
Address
Woodside Building
Moorgate Road
Rotherham
S60 2TY
Employer's website
https://www.therotherhamft.nhs.uk/ (Opens in a new tab)
Employer details Employer name
The Rotherham NHS Foundation Trust
Address
Woodside Building
Moorgate Road
Rotherham
S60 2TY
Employer's website
https://www.therotherhamft.nhs.uk/ (Opens in a new tab)
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