Vertu Ford Orpington
Here at Vertu Ford Orpington, we have a fantastic opportunity for an Aftersales/ Service Advisor to join our team. If you wish to become part of one of the largest Motor Retailers in the UK, please take a look at what we can offer you.
We are offering a basic salary of £35,000 OTE £40,000 plus company benefits. Additionally, a £1,000 sign‑on bonus in month 1 of employment and an extra £1,000 after 12 months.
Role Overview
The Service Advisor role is one of the most exciting and important roles in our dealership. It involves acting as the relationship manager between the customer and the workshop, ensuring customer satisfaction levels are outstanding.
Responsibilities
* Set customer expectations and keep in touch throughout the service or repair of their vehicle.
* Upsell additional products.
* Follow up with the customer to ensure they are happy with the work carried out.
Qualifications & Requirements
* Previous experience in a similar role desirable; experience in a customer‑facing role essential.
* Full UK driving licence.
* Strong customer focus, relationship maintenance and communication skills.
* Ability to work in a fast‑paced environment while meeting targets and deadlines.
Benefits
* 25 days holiday rising with length of service – plus bank holidays.
* Access to our online rewards platform with cashback and discounts.
* Preferential Service Rates.
* Colleague Purchase Scheme.
* Share Incentive Scheme.
* Pension.
* Enhanced Maternity & Paternity leave.
Apply today to be considered for this vacancy. If your application is successful, we will need to complete employment checks prior to you starting with us. These checks may include verification of recent employment, address, credit history and criminal record.
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