Senior Product Engineer – Emerson
We are looking for a Senior Product Engineer to join our Worldwide Product Engineering team based in Leicester, United Kingdom. This role is part of Emerson’s Customer Support organization and will provide frontline technical support for our Automation products worldwide.
Job Description
The Worldwide Product Engineering department operates across Austin, Leicester, and Manila, providing third‑level customer support on issues related to Emerson’s products. The team works closely with Emerson’s Marketing and Technology departments on the development of next‑generation products, and provides DeltaV consulting and software upgrade services to customers.
In This Role, Your Responsibilities Will Be:
* Provide support for Emerson’s Automation products and solutions.
* Work directly with customers, Emerson Technical Support offices, representatives, Global Service Center (GSC) engineers and development engineers on technical solutions to DeltaV applications.
* Provide feedback to our Product Marketing & Technology teams regarding end‑user requirements. Play a part in the roll‑out of the support package for those products and have early access to products to provide feedback and develop early support knowledge before release.
* Create and update Knowledge Base Article content to inform the field about Product Information.
* Generate close consultative long‑term relationships with key Emerson customers to assist with their automation and operational needs.
* Travel (estimate 2–5 trips/year, typically a week or less per trip) to customer sites.
* Other responsibilities or tasks within your skills and abilities, whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements.
Who You Are
You are a problem‑solving innovator who readily adapts to personal, interpersonal, and leadership behavior. You work out tough agreements, settle disputes equitably, adjust communication to fit the audience and the message for stakeholders & technology, and deal comfortably with the uncertainty of change. You identify and seize new opportunities.
For This Role, You Will Need
* Engineering Degree or equivalent is preferable.
* 5+ years of experience with Emerson’s automation systems and/or DeltaV peripheral products and/or DeltaV lifecycle products is required.
* Ability to work directly with the end user resolving system issues on a running process.
* To be a creative problem solver.
* Excellent communication skills, both verbal and written, in English – required to collaborate with a global customer base.
* Legal authorization to work in the United Kingdom – sponsorship will not be provided for this role.
Preferred Qualifications That Set You Apart
* Detailed knowledge of DeltaV Live would be an advantage.
* Previous experience working with remote engineering teams.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives – because great ideas come from great teams. Our commitment to ongoing career development and inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
Accessibility Assistance or Accommodation
If you have a disability and have difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries — life sciences, energy, power, renewables, chemical and advanced factory automation — operate more sustainably, improving productivity, energy security and reliability.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson.
No calls or agencies please.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Engineering and Information Technology
* Automation Machinery Manufacturing
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Aberdeen, Scotland, United Kingdom – Salary £80,000.00 – £80,000.00 – Posted 1 month ago.
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