Join to apply for the Site Lead role at Wilson James
Permanent
Location: Cambridge
Hours: Full Time - 50 hours per week, Monday to Friday, 0800 to 1800
About The Role
The Site Lead will provide strong leadership and communication, bringing security expertise from a highly regulated environment to enhance and innovate the onsite security operation. Responsible for the daily management of Front of House and Emergency Response services, they will ensure efficient delivery aligned to SLA and KPI requirements, while continuously seeking service improvements.
The ideal candidate will be proactive, detail-focused, and fully compliant with policies and procedures. They must be proficient with Microsoft Office and security access systems, and experienced in leading teams to meet defined standards with full audit trails. The role requires confident decision-making, effective emergency coordination, and a strong commitment to security rules and risk awareness. Exceptional customer service, supplier oversight, and people management skills are essential, supported by high emotional intelligence.
Responsibilities
* Oversee and manage emergency communications in a timely, professional manner to the VE SOC
* Oversee incident reporting processes, track actions, ensure proper closure, and escalate to relevant stakeholders
* Manage, motivate, and develop security personnel assigned to the site to always deliver exceptional service striving for excellence
* Drive high standards among security personnel and recognize strong performance but also act quickly on any incorrect behaviour or omission
* Build and maintain strong relationships with clients, stakeholders, and fellow colleagues
* Maintain site roster and time management, ensuring proper coverage for holidays/sickness
* Oversee Front of House security functions, including people, premises, and protocols
* Employee responsibilities including rota management, staff welfare, staff development, investigations/grievances
Qualifications and Requirements
* SIA licence (Door Supervisor)
* Level 2 First Aid at Work
* Background in the security industry at supervisory level or above, ideally in a customer facing or highly regulated environment
* Conversant with HR processes such as investigations, staff welfare and performance meetings
* Producing and implementing security procedures and risk assessments
* Roster management
* Managing Audit, ensuring compliance
* Experience with using and managing the use of ACS equipment
Why Join Us
* Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
* Learning & Development – progression, eLearning courses, training on site, apprenticeships, and in-house training
* Health and Wellbeing – Life assurance, mental health support specialists
* Access to an Online GP for you and your dependents
* Financial support
* Discounts on hundreds of retail sites
* Cycle to Work scheme
Additional Information
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, see our sustainability page.
Wilson James has been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites in the UK, we deliver tailored solutions and top-tier customer service.
Internal Applicants: we support career growth and offer internal mobility to help employees explore new roles and advance within the company.
Location: Cambridge, UK
For more information about the role and to apply, please follow the application process on our site.
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