Do you have a passion for helping customers and solving problems? Join a leading specialist automotive finance lender as a Customer Care Agent, where you’ll play a key role in delivering exceptional service and supporting customers through challenging situations.
What You’ll Do
* Provide accurate, professional, and empathetic customer service across all interactions.
* Handle inbound and outbound calls, including queries, complaints, and payment arrangements.
* Manage arrears and repossessions on Hire Purchase agreements.
* Ensure compliance with company policies and regulatory standards.
* Maintain detailed records and manage customer expectations effectively.
* Work towards agreed performance targets and objectives.
What We’re Looking For
* Strong verbal and written communication skills.
* Confident with technology and quick to learn new systems.
* Previous experience in customer service or collections environment.
* Problem-solving ability and resilience under pressure.
* Knowledge of CCA, SOGA, and FCA regulations (desirable).
* Flexible, proactive, and committed to continuous improvement.
Why Join?
* Be part of a dynamic, supportive team.
* Opportunities for professional development and career growth.
* Competitive salary and benefits package.
* Make a real difference by helping customers achieve positive outcomes.
Ready to take the next step? Apply today and start your journey with a trusted name in automotive finance.
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