Join to apply for the People Services Manager role at XPO
Overview
Are you passionate about delivering exceptional HR service that truly puts people first? Do you thrive in a fast-paced environment where continuous improvement and collaboration are key? This role leads the HR People Services (HRPS) team and drives seamless, high-quality support across the employee lifecycle. This position blends operational excellence with strategic HR advisory support for our Central Functions – including IT, Sales, and Finance.
What You’ll Be Doing
* Leading a talented HRPS team to deliver onboarding, offboarding, employee changes, data management, and policy support with precision and care.
* Acting as a trusted escalation point for complex or sensitive queries, offering expert guidance and resolution.
* Ensuring compliance with UK & Ireland employment law, internal policies, GDPR, and working regulations.
* Managing employee relations (ER) cases with professionalism and empathy.
* Partnering with HRBPs, HR Managers, Operations and Centres of Excellence (Payroll, Recruitment, HRIS) to deliver people initiatives and day-to-day support.
* Driving process improvement and automation to elevate the employee experience.
* Managing relationships with external providers (Occupational Health, benefits, tech) to ensure service excellence.
* Championing a culture of continuous improvement and innovation.
* Providing HR advisory support to our Central Functions, helping leaders navigate people matters with confidence.
What You’ll Bring
* Proven experience in HR Shared Services and advisory roles.
* Strong grasp of UK employment law, HR systems, and processes.
* Skilled in managing employee relations with empathy and professionalism.
* Excellent communicator with the ability to build trusted relationships at all levels.
* Detail-oriented, discreet, and resilient with a proactive mindset.
* Passionate about delivering a great employee experience and driving continuous improvement.
* CIPD Level 5 (or equivalent experience); project management and recruitment exposure are a plus.
Why Join Us?
We’re more than just an HR team – we’re a people-first organisation that values integrity, innovation, and impact. You’ll be joining a supportive environment where your ideas are welcomed, your growth is encouraged, and your work truly matters.
We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. If you feel you have the skills needed even if you don’t match every box, please reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. To empower you during the recruitment process, if you require any changes or amendments to our application and interviews, please let us know.
About XPO
XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.
The statements are intended to describe the general nature and level of work performed by people assigned to this classification and are not exhaustive. All employees may be required to perform duties outside of their normal responsibilities from time to time. Review XPO\'s candidate privacy statement here.
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