IT Support Analyst - Salisbury
IT Support Analyst with strong 2nd line IT support, Windows 11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Salisbury
My client is looking for someone with a can-do attitude who is rising to facing new challenges, as this will be a hands-on role.
Key Skills required:
* Experience of working at a 2nd line IT support level
* Windows 11 & M365 experience
* Azure, Entra and Intune experience
* Good working knowledge of support on-prem and configuring hybrid infrastructure environments
* O365 suite - Exchange Online
* Active Directory, Group Policy (DNS/DHCP)
* SaaS and PaaS support experience
* VOIP telephony support
* Experience troubleshooting wired and wireless networks - TCP/IP, etc.
* Valid UK Driving licence
Key roles and responsibilities:
1. Provide 2nd line support to users at all levels.
2. Diagnosis and resolution of hardware, software, and networking issues via remote and on-site methods.
3. Deployment of desktop/server software and hardware solutions.
4. Enhancement and maintenance of the current infrastructure.
5. Regular proactive upkeep of server and desktop systems.
6. Thorough troubleshooting of user problems.
7. Crafting comprehensive support materials.
8. ...