Role Overview
This role involves working within a Client focused team. The individual will have the responsibility to manage their own portfolio with a high volume of calls required daily and dealing with UAC queries to improve Collection KPI’s. Liaising with a large number of both internal Clients and external tenants is a daily requirement so a high level of professionalism must be maintained at all times.
Key Responsibilities
* Reducing Client current outstanding debtors balance
* Chasing payment using the telephone, email and mail (high volume)
* Dealing with and resolving Tenant queries
* Dealing with and resolving UAC queries, Issuing invoices
* Tax receipts, statements and reminder letters
* Assisting in the reconciliation of problem accounts
* Management of query resolution, chasing colleagues where required
* Monitor and report on aged debtors reports weekly or as required
* Maintain active communication both within the Central Finance team and other internal departments
* Dealing with day to day instructions
Key Skills
1. Excellent relationship builder
2. Self-starter, who relishes challenges and strives for the best
3. Strong team player: builds relationships and consults with others, quickly establishes trust and credibility
4. Confident with a positive outlook
5. Self-moti...