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Our client is a growing and ambitious retail brand based in the Southwest, with a strong focus on e-commerce, customer experience, and innovation. They pride themselves on fostering a collaborative, commercially driven culture with a commitment to quality, creativity, and growth. With an exciting roadmap ahead, they are now looking for an experienced and proactive E-commerceExecutive to help scale their digital performance.
The Role
As E-commerce Executive, you’ll be instrumental in driving the performance of the company’s online store, ensuring a seamless, engaging and commercially effective customer journey. You’ll sit at the heart of the business’s digital strategy - collaborating with marketing, creative, merchandising and fulfilment teams to optimise product visibility, site functionality, conversion rates and digital campaigns.
This is a hands-on, fast-paced role suited to someone with a blend of commercial awareness, digital marketing know-how, and a passion for driving results through continuous optimisation and data-led decision making.
What You’ll Be Doing
* Manage online merchandising, promotions, and product placement to maximise sales
* Analyse website performance, user behaviour and sales data to drive improvements and conversions
* Maintain and execute an e-commerce trading calendar aligned with seasonal events, launches and campaigns
* Ensure high standards in UX, navigation, and functionality across the online store
* Collaborate with fulfilment, design, marketing, and external agencies to ensure smooth delivery and brand consistency
* Run A/B testing and CVR optimisation projects to boost engagement and conversion
* Support and contribute to CRM, SEO, affiliate, and paid marketing campaigns
* Ensure the website reflects brand values and delivers consistent, high-quality messaging
* Use analytics tools to report on site performance, ROI, and customer behaviour
* Stay up to date with e-commerce trends and recommend new tools or strategies for growth
What We’re Looking For
You’re a commercially minded digital professional who’s confident working across web platforms, data insights, and customer experience. You have a natural curiosity for improving performance and the technical awareness to implement smart solutions.
* Experience working with e-commerce platforms - ideally Shopify
* Familiarity with email marketing tools like Klaviyo
* Good understanding of UX principles, conversion optimisation and website analytics
* Comfortable working cross-functionally and managing agency partners
* Strong attention to detail and ability to deliver at pace
* Background in digital marketing or tech is advantageous
Why You’ll Love This Role
* A flexible, hybrid working setup based near Totnes
* The opportunity to directly shape the company’s online growth and customer experience
* A supportive team and a collaborative, open-minded culture
* Clear scope for career progression and skill development
* Competitive salary, with room to flex for candidates bringing additional value
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