Passionate about pets and delivering excellent customer service?
Here at Ardene House, we are looking for a friendly and approachable Veterinary Receptionist to join our team!
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.
Main responsibilities of the role include but are not limited to;
* Liaising with the clients and the clinical staff to provide a high level of customer care.
* Meeting and greeting clients and pets.
* Booking appointments and diary management.
* Managing telephone and email enquiries.
* Taking payment for services and products.
* Managing cash and end-of-day banking.
About the rota
This is a full-time permanent position working 35 hours per week Monday to Friday. Saturdays are 1in 3 from 9:00am to 1:00pm.
About us
All our departments have Royal College of Veterinary Surgeons (RCVS) accreditation and are regularly inspected to ensure the highest standards. We are Aberdeen’s only hospital standard veterinary practice as regulated by the RCVS, and provide all aspect of your pet’s healthcare from life threatening surgery to routine, but important, vaccinations.
In addition to a competitive salary, you will benefit from:
* 6.6Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
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