Description Provide 3rd / 4th Line Operational Support for M365 Copilot across HSBCs tenant.
If the following job requirements and experience match your skills, please ensure you apply promptly.
Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.
Key Responsibilities Incident & Problem Management o Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
o Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc Observability and Monitoring o Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector Required Qualifications 58 years in Microsoft 365 support at enterprise scale.
Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
Experience working within regulated environments and producing audit-ready artifacts.
Preferred Exposure to large scale Copilot deployments (free/M365) in the financial sector.
Proficiency with PowerShell and Graph API for troubleshooting and reporting.
Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.
Skills Service design microsoft office COPILOT powershell automation kql sentinel Job Title: M365 Copilot SME Location: Sheffield, UK Rate/Salary: 550.00
- 650.00 GBP Weekly Job Type: Contract Trading as TEKsystems.
Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom.
No.
2876353.
Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group").
Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.
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