Job Title: Associate Management Advisor
Location: Liverpool or Altrincham Office (Tuesday, Wednesday, Thursday) WFH Monday & Friday
Company: ManpowerGroup
Job Type: Full-Time 37.5 hours per week Monday - Friday 9am-5.30pm
We are seeking a dedicated and detail-oriented Associate Management Advisor to join our team. The successful candidate will ensure that ManpowerGroup associates are paid correctly and on time, deliver exceptional customer service, and address any pay-related queries efficiently. This role requires excellent communication skills, attention to detail, and the ability to work collaboratively with other departments. Associate Management is there to provide a 'best in class service' to Associates and clients, ensuring that their experience is productive, efficient and promotes ManpowerGroup as the partner of choice.
Key Responsibilities
* Ensure ManpowerGroup Associates are paid correctly and on time.
* Deliver exceptional customer service to Associates.
* Address and resolve pay-related queries, including pension, holiday, maternity, paternity, and overtime.
* Handle queries quickly and efficiently according to established processes.
* Go above and beyond to meet Associates' needs.
* Liaise with other departments such as payroll and the field to gather information to resolve issues
* Maintain excellent attention to detail in all tasks.
* Communicate effectively with Associates and other stakeholders.
* Understand clients' specific pay and holiday nuances to ensure compliance.
* Manage the termination of PAYEE records and release P45 forms.
* Set up Associates correctly to prevent pay and billing issues.
* Work collaboratively as part of a team.
* Administration of systems to ensure accurate job orders, extension, amendments, terminations and finishers
* Primary point of contact for the Associate for all pay and holiday queries throughout their engagement
* Communicating the process the Associate must follow whist on assignment (especially payment process)
* Purchase order management
* Extension Management
* Act as a liaison between Associates and other internal departments
* To own and manage Associate queries through to resolution
Skills, Knowledge & Attributes
* Excellent attention to detail.
* Strong communication skills, both written and verbal.
* Ability to understand and adhere to clients' specific pay and holiday requirements.
* Experience in payroll or a related field is preferred.
* Ability to work efficiently and handle multiple queries simultaneously.
* Strong problem-solving skills and a proactive approach.
* Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with Associates
* Good reasoning skills and ability to deal with complex issues and make sound judgements on solutions
* Excellent telephone skills
* Resilient and ability to remain calm and professional under difficult circumstances
* Ability to project professionalism and confidence at all levels over the phone and face to face
* Excellent time management skills with an ability to meet tight deadlines
* Flexible attitude and approach
* Practical level of Word, Excel and PowerPoint
* Ability to use Outlook and the internet
* Displays enthusiasm and motivation to succeed
Capabilities
* Engaging and authentic - easily and effectively engages people, drawing them into our network, uses strong communication skills to build and maintain trusting relationships.
* Brilliant feedback - making every piece of feedback timely, caring and insightful.
* Great connector - being able to see and create connections and possibilities for Associates, clients, and ourselves.
* Organised and efficient - able to balance multiple priorities, plans and structures time to efficiently and effectively meet performance objectives
Mindsets
* Be Associate first. We want great talent to choose us. Our promise to Associates is clear - we help accelerate their personal success. What is important to our Associates is important to us, because their success leads to our success.
* Be real. We are straight and upfront with Associates because we respect them and want to create strong trusting relationships.
* Be an expert. We continually deepen our knowledge of trends, markets, industries and people. We give our Associates access to our knowledge, insights and networks. In turn they build our networks and knowledge.
* Be accountable. We always deliver on our commitments.
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