Spares Technical Specialist
Location: Banbury (Hybrid - not fully remote)
Salary: £45,620 - £50,380 DOE
Hours: 47.5 hours per week (9.5‑hour days + 30‑minute break)
Contract: Full Time, Permanent
About the Role
A leading engineering and manufacturing organisation is seeking a Spares Technical Specialist to support their growing Spares, Service, and Technical Operations function. This role is ideal for someone who thrives on technical accuracy, process improvement, and cross‑department collaboration.
You'll be the go‑to expert for parts identification, technical documentation, and enquiry management, playing a key role in improving customer experience, internal workflows, and operational efficiency.
Hybrid working is available, though this position is not suitable for fully remote work.
Key Responsibilities
Technical Operations & Internal Systems
* Introduce new tools, equipment, and add‑on items to support spares growth
* Recommend products that enhance customer maintenance and experience
* Develop and maintain processes for handling spares enquiries
* Improve workflow efficiency and reduce response times
* Maintain enquiry trackers, dashboards, and performance metrics
* Identify process issues and drive timely resolutions
Spares Manual Ownership & Parts Identification
* Own, update, and improve the Spares Manual
* Ensure accuracy of part numbers, drawings, and technical data
* Support spares enquiries and identify correct parts
* Use drawings, BOMs, and OEM data to confirm compatibility
* Maintain revision control and documentation consistency
* Act as the internal expert for part identification
Technical Support
* Provide technical clarification for complex spares queries
* Support Service, Sales, and Field Service team
* Ensure customer‑facing technical information is accurate and engineering‑aligne
* Identify upgrade or project opportunities and pass them to relevant team
Analytics, Reporting & Market Development
* Produce and interpret enquiry data and operational metrics
* Analyse demand trends and enquiry patterns
* Provide insights to support planning, growth, and new opportunities
* Deliver clear, reliable analysis to support decision‑making
Order Processing & Dispatch Support
* Provide cover for order processing and dispatch
* Support export documentation, including commercial invoices and compliance checks
* Help ensure accurate and timely dispatch of goods
Top 5 Candidate Requirements
* CAD experience across multiple platforms
* Strong drive to research, gather information, and present it clearly
* Customer‑focused with professional communication skills
* Collaborative team player with a proactive approach
* Ability to design and develop tools/resources that simplify parts identification
What Makes You a Great Fit
* You enjoy solving technical problems and improving systems
* You take ownership of documentation, processes, and accuracy
* You communicate clearly and confidently with internal teams and customers
* You thrive in a role that blends technical work, analysis, and collaboration
* You take pride in producing high‑quality work and supporting continuous improvement
If you are seeking a new opportunity, why wait… APPLY TODAY
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