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We are currently seeking an experienced Service Coordinator to join our team in Northampton.
Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and will be responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.
In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity are maintained according to the required processes.
Key Responsibilities:
* Provide a world-class response to all Technical Service activities to internal and external customers, such as:
* Technical fault reporting & resource planning.
* Updating various databases with service-related information.
* Maintenance of service contracts.
* Processing parts and pricing requests.
* Managing device loan pool information.
* Administration of service-related complaints.
* Responding to and proactively communicating with customers by telephone and email.
Additional Responsibilities:
* Proactively maintaining and extending own and others' skill base and technical knowledge through personal development and training.
* Establishing & maintaining communication & partnership with customers, team members, and business contacts.
* Ensuring data accuracy in all aspects of work.
* Taking on other roles/duties as requested by Supervisor/Manager.
* Embracing and adhering to all Quality and EHS standards.
Qualifications & Experience:
* Educational background sufficient to work in a fast-paced administration environment.
* Proficiency in Microsoft Office & other general administration packages.
* Experience in a similar environment is advantageous.
* A strong desire to provide the best service to all customers.
Computer Skills:
Proficiency in Microsoft Office.
Functional Requirements & Competencies:
* Excellent communication skills, customer-focused.
* Disciplined, independent in executing tasks, but also a strong team player.
* Driven to deliver high-quality service.
* Ability to comply with regulations and standards and protect Vantive's public reputation.
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