Location: Sutton, Surrey
Salary: £28,300 per annum
Job Type: Full-time
Join a global leader in rental housing and make a real impact in residents' lives.
We’re currently recruiting for a Resident Services Associate on behalf of a leading real estate company with a growing presence in the UK. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment. The role is a 12 month maternity role.
About the Company
Our client is a global real estate leader, active in investment, development, and property management. In the UK, they’re rapidly expanding their portfolio, which includes high-quality student accommodation and Build-to-Rent (BTR) communities. They pride themselves on creating inclusive, well-managed communities built on respect, integrity, service, and teamwork.
You will work 5 days per week, with shifts from Monday to Friday scheduled as either 8:00 am to 5:00 pm or 10:00 am to 7:00 pm. Additionally, you’ll be required to work 2 Saturdays per month from 9:00 am to 4:00 pm. When you work a Saturday, you’ll receive a day off during the week in return.
The Role
As a Resident Services Associate, you’ll be at the forefront of delivering a first-class resident experience. You’ll help build a welcoming, safe, and vibrant community environment, ensuring tenants feel valued and supported.
Key Responsibilities:
Deliver a high-quality front-of-house and resident support service
Assist with tenancy processes, maintenance requests, and general administration
Support leasing and marketing activities, including property tours
Help organise and run community events
Ensure compliance with health and safety standards
Participate in a shared on-call rota for emergency support
Ideal Candidate:
Strong customer service or hospitality experience (BTR or PBSA experience is a plus)
Confident communicator with great interpersonal skills
Organised, proactive, and a natural problem-solver
Friendly, flexible, and passionate about delivering great service
What’s on Offer
£28,300 annual salary
Supportive, vibrant work environment
Career development in a global organisation
A role where you can truly make a difference to residents' everyday lives
Interested?
Apply now and be part of a growing team that's transforming rental living across the UK