The Fellowship and Administration Officer is the main point of contact for Society Fellows, applicants and general enquiries. They administer and update records in the Society s CRM database and undertake financial and general office administration. They also support the delivery of the Society s annual programme of in-person, online and hybrid events.
Main Responsibilities
* Acts as the main point of contact for Society Fellows, prospective Fellows and general enquiries by telephone, email, letters and in person
* Assists with application, Fellowship and subscription queries and Fellowship applications and sends welcome packs to new Fellows
* Administers and updates database records and provides reports from the database (for example, mailing lists for sending biannual newsletters and other printed items to Fellows)
* Assists the Finance Manager with financial administration relating to Fellowship, including standing orders, credit notes, direct debits and Gift Aid, renewals and various mailings
* Assists Fellows with website login access and event bookings
* Monitors the Society s main email inboxes, responding to queries or forwarding to other colleagues as appropriate
* Produces the monthly Fellows e-newsletter and additional e-mailings as required
* Undertakes general office administration, including meeting room bookings, booking accommodation for Trustees, printing meeting papers and mailings
* Supports with the operational delivery of Society events, including Eventbrite and survey-related tasks for Fellows-only events, liaising with speakers, arranging travel and accommodation, uploading recordings of Fellows-only events to YouTube, and attending and helping at events as required
* Contributes to internal quarterly reports
* Processes and posts merchandise orders