Overview
Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!
Location: Haydock
Hours: Monday to Friday - 37.5 Hours Per Week - 08:30 to 17:00
Based in Haydock, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they\'re satisfied with our service. On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
Responsibilities
* Coordinate the entire hire process from taking the order through to delivery and collection.
* Liaise with every part of the depot to meet customer needs and ensure satisfaction with service.
* Work desk-based and collaborate with other departments, stock teams, drivers and engineers to minimise delays and ensure availability of equipment.
* Maintain strong relationship management and communication across the team to support timely order fulfilment.
Qualifications & Skills
* Strong organisational skills
* Strong communication skills both verbally & written
* Adaptability
* Commitment to learn and develop
* Driving license
* Previous experience in the hire industry or similar sales or operational role
* Ability to support your business unit/team to deliver ESG Strategy - Decade to Deliver
What we offer
* 26 days holiday (plus bank holidays)
* Life assurance
* Pension Scheme
* Canteen facilities
* 95% discount across the Speedy brand
* Opportunities for training, development and career progression
* Voluntary Health Cash Plan
* My Staff Shop: discounts and offers for shopping across many suppliers
* Green Commute Initiative: Work scheme for cycling
* PAM - Employee Assistance Program (EAP)
* Work Life Balance initiatives and flexible working arrangements
Additional Information
Speedy operate a Career Line of Sight to support progression within the Speedy Group. Please note that Speedy reserves the right to close vacancies early if there is a high level of applications. Some roles may require a DBS, Credit or Security Clearance Check. Speedy is an equal opportunity employer and fosters an inclusive environment. All applicants will be considered for employment without discrimination. All roles require proof of right to work in the UK by start of employment.
Link to policies in line with ESG Governance: https://www.speedyservices.com/esg/governance
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