Overview
Senior Facilities Manager (SFM) to lead end-to-end delivery of hard and soft facilities management services across a key residential client estate in West London. You will own the client relationship on all FM matters, ensure legal compliance and safety, drive service excellence against SLAs/KPIs, and provide day-to-day leadership to the FM team, gardeners, and porters. The role combines operational leadership, stakeholder engagement (client/residents/leaseholders), and commercial accountability (budgets, contracts, lifecycle planning).
Responsibilities
* Manage all hard and soft service providers, monitor SLAs and KPIs, and retender to ensure delivery of an efficient, quality, and value-for-money service for clients and occupiers.
* Assist in the preparation and management of budgets in accordance with the RICS code of practice.
* Monitor and control budget expenditure in tandem with the client accounting team.
* Lead and develop FM team, gardeners & porters across the portfolio.
* Assist in the control of Environmental and Health & Safety, ensuring compliance with legislation, codes of practice, and company policies.
* Visit and inspect buildings and sites as necessary to meet key deliverables.
* Support capital/refurbishment projects.
* Maintain accurate records via the company systems.
* Assist with internal and external parties in relation to project works across the portfolio.
* Provide regular and accurate reporting to partners/property managers, clients and H&S director.
* Handle ad hoc queries and tasks from the property management team, clients and occupiers.
* Develop and maintain good working relationships with residents & leaseholders to resolve issues promptly and professionally.
* Drive process improvements and service levels across the portfolio.
Requirements
Essential qualifications
* Proven experience in facilities management, preferably in a residential setting.
* IOSH/NEBOSH qualification or demonstrated knowledge and experience of health and safety.
* Membership of IWFM or another FM qualification.
* Strong IT skills.
Essential Experience
* Experience of managing residential blocks.
* Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative.
* Experience in facilities management or property management role.
* Setting and management of budgets.
* Ability to solve complex problems and deliver a variety of options in complex situations.
* Experience using property management systems (TRAMPS, Filestore, Vanitfy advantageous).
* Experience with online environmental, health and safety management and compliance systems (e.g., RiskWise).
Benefits
* Hybrid working - flexibility in working arrangements.
* Holidays: 25 days increasing to 30 with length of service.
* Enhanced auto-enrolment pension scheme.
* Life assurance.
* Interest-free season ticket loans.
* Cycle to work scheme.
* Flu and eye care vouchers.
* Employee Assistance Programme – 24/7 health & wellbeing support.
* Help@Hand remote GP app for medical access.
* Platform hosting thousands of discounts at retailers, restaurants, supermarkets, leisure venues, gyms and more.
* Family & wellbeing policy including enhanced maternity pay, menopause support, neurodiversity support, carer support, and enhanced sick pay.
* Flexible benefits policy with options such as additional holiday, discounted gym membership, discounted private medical insurance for family cover, and more.
Additional information
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: IT Services and IT Consulting
We recognise diversity and encourage applicants from all backgrounds. We will provide development for those who may not meet every listed skill.
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