* Employer: Arcus FM
* Location: Redditch, United Kingdom
* Job Title: Customer Support Scheduler
* Salary: £25,853/year + up to 4% discretionary bonus
* Contract Type: Permanent | Full-Time (40 hours/week)
* Schedule: 7am–7pm, 7 days/week (flexibility required)
* Application Deadline: 30 August 2025
Purpose of the Role
Arcus FM is seeking a proactive Customer Support Scheduler to join its Central Operations Planning team. You’ll play a vital role in coordinating field engineers, managing reactive and urgent maintenance requests, and ensuring service delivery meets strict SLAs and KPIs.
Key Responsibilities
* Schedule engineers using the Aeromark system based on location, availability, and urgency
* Liaise with stores and field teams to ensure timely service delivery
* Manage reactive maintenance requests with up to 720-hour windows
* Communicate effectively with engineers, managers, and helpdesk staff
* Resolve scheduling conflicts and pushback with confidence and persuasion
* Maintain accurate records and support operational continuity
Skills, Experience & Qualifications
Required:
* Experience in scheduling or planning (any industry)
* Strong computer literacy and willingness to learn new systems
* Excellent communication and problem-solving skills
* Resilience and confidence in high-pressure situations
What’s in it for You?
* Bonus: Up to 4% discretionary based on performance
* Leave: 25 days annual leave + bank holidays
* Pension: Matched contributions between 5% and 6%
* Life Assurance
* Funded Training Sponsorship Scheme
* Cycle to Work Scheme
* Health Cash Plan
* Discounts: Up to 10% off B&Q/Trade Point, 20% off Nuffield Health
Arcus FM is committed to career development and offers industry-leading learning opportunities.
Last Modified: 2025-07-12 06:48:15
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