About the Role
:
As a customer success Advisor you will play a crucial role in bridging the gap between the organization and its customers, ensuring effective communication and fostering an exceptional customer experience through proactive management of CX work streams.
Role Criteria:
1. UK full driving licence
2. Previous experience working within a customer engagement team.
3. Strong communication skills
4. Proven experience in customer service or customer experience roles.
5. Strong communication and interpersonal skills.
6. Ability to analyse data and derive actionable insights.
7. Experience with CRM tools and customer feedback platforms.
8. Excellent problem-solving skills and a customer-centric mindset.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits we can offer you
9. 25 days annual leave plus bank holidays
10. Access to EAP which includes counselling sessions
11. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
12. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
13. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
14. Family friendly policies