Service Cloud Architect (Oracle B2C / RightNow) Location: Reading, UK (Hybrid – 2 days/week onsite) Contract Duration: 3 months Are you an experienced Service Cloud Architect with a strong background in Oracle B2C Service (RightNow) ? We're looking for a talented individual to lead architectural design and integration for a leading energy provider. ✅ Key Responsibilities: Design and blueprint Oracle B2C Service Cloud solutions aligned with business goals and scalability needs Translate complex requirements into technical designs Lead system integrations using Connect Web Services (SOAP/REST APIs) and Oracle Integration Cloud (OIC) Provide technical leadership on large-scale digital transformation initiatives Collaborate effectively with clients and vendors Required Experience: 10–12 years in IT with a focus on Oracle Service Cloud Strong understanding of data models and platform architecture Experience with RightNow, SOAP/REST APIs, ICS/OIC Proficiency in SQL Excellent stakeholder and vendor management skills