Phoenix Solutions and Consulting are supporting a well established commercial vehicle operation in Witham who are looking to appoint an experienced Workshop Shift Manager to join their depot leadership team. This is a senior, hands on management role, suited to someone with strong HGV or PSV workshop experience who enjoys leading people, driving performance and maintaining high standards across a busy commercial vehicle workshop. You will be supported by a Shift Supervisor and an established technician team. The role You will take responsibility for the day to day performance of a workshop shift, ensuring productivity, quality and customer service targets are consistently met. Key responsibilities include: * Managing and motivating a shift of workshop technicians * Issuing work based on technician skill set and workload * Ensuring repair and service work is completed to a high standard * Monitoring productivity, efficiency and workshop performance * Managing customer expectations and authorising repair work * Liaising with customers and suppliers and handling queries where required * Monitoring job cards, paperwork and work in progress targets * Ensuring health and safety procedures are followed at all times * Driving continuous improvement within the workshop environment What we are looking for * Proven ex...