IT Service Engineer London – Hybrid | Up to £35K DOE | Full-time Tired of feeling like just another tech in a big machine? Here’s your chance to join a boutique MSP where you’ll be trusted, supported, and genuinely appreciated – all while working with high-profile clients and the latest tech. A London-based MSP is on the hunt for a friendly, proactive IT Service Engineer to become a key player in their growing team. Known for delivering white-glove service to clients across media, finance, communications, and family offices, they’re all about excellence, integrity, and building real relationships – both with their clients and their people. This IT Service Engineer role offers variety, autonomy, and a genuine opportunity to grow your skills across a broad tech stack while being part of a supportive, tight-knit team that values collaboration, curiosity, and initiative. What makes this role stand out? * Hybrid working – 3 days in-office, 2 days remote * Work with the latest cloud tech and tools * Quarterly bonus based on performance * Loads of learning & development opportunities * 25 days holiday bank holidays What you’ll be doing as an IT Service Engineer * Be the go-to tech expert for clients, resolving issues across Windows and Mac environments * Manage tickets and SLAs, keeping clients updated every step of the way * Set up new devices, manage software installs, and help onboard users * Collaborate with colleagues, vendors, and partners to troubleshoot and deliver solutions * Contribute ideas, improvements, and insights – your voice counts here What they’re looking for * 1–2 years’ experience in an MSP as an IT Service Engineer or similar * Confident with Windows 10/11, Apple Mac, and Microsoft 365 * Great communicator who genuinely enjoys helping people * Calm under pressure, organised, and thorough * Familiar with helpdesk systems like Halo PSA Bonus points if you’ve worked with… * Google Workspace * Meraki, SonicWall, or similar networking kit * JAMF or other MDM platforms * NinjaOne or other RMM tools * Backup and restore systems This IT Service Engineer role is ideal for someone who thrives on variety, enjoys solving problems, and wants to work in a company where they’ll be seen, heard, and valued. If you’re an IT Service Engineer who’s ready for something a bit different, this could be the role that lets you stretch your skills and shape your future