Hospitality Services Manager • Fleet, Hampshire
Full Time | 37.5 Hours • Salary: £40,000 - £50,000pa • DOSE
Key Responsibilities
* Lead and manage all hospitality services across the home
* Deliver exceptional resident and visitor experiences
* Maintain premium standards of cleanliness, presentation and dining services
* Oversee housekeeping, reception, catering and hospitality operations
* Recruit, lead and develop hospitality teams
* Manage rotas, staffing levels and departmental budgets
* Carry out quality audits and ensure compliance with company standards
* Handle resident and family feedback and resolve issues professionally
* Support the overall operational success of the home
Requirements
* Previous hospitality management or hotel management experience
* Strong leadership experience managing teams within a customer‑focused environment
* Experience delivering high‑end customer service standards
* Excellent organisational and operational management skills
* Strong communication and relationship‑building abilities
* Ability to work in a fast‑paced environment and maintain attention to detail
* Experience within luxury hospitality, hotels or care home environments would be advantageous
Salary & Benefits
£40,000 – £50,000 per annum. Opportunity to join a growing luxury care provider. Be part of an exciting new care home opening. Supportive and values‑led working environment. Career progression opportunities within an expanding organisation.
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