Overview
Contract: Permanent
Location: (Mansfield Office, 1st Floor, Ransom Wood Business Park, Mansfield. NG21 0HJ)
Hours per week: 37
Salary: Up to £22,175 per annum, depending on experience
About the role
We’re excited to be looking for a Customer Engagement Advisor to join our Skills Assessment team.
The role of Customer Engagement Advisor is critical to the success of NCFEs ambitious income growth targets. You’ll be part of a team responsible for the growth, retention and New Business of our Skills Assessment products and the wider NCFE products and services on offer being able to offer our NCFE products through our targeted Verticals and Sectors.
The position requires a professional attitude and commitment to achieving business objectives. Our team are service experts with a wide knowledge of the business and the education market, they are driven by delivering exceptional service to our customers as well as identifying and following up new business opportunities to generate additional revenue.
How you’ll make an impact:
1. Actively engaging with inbound and outbound customers providing a first-class service to all customers, stakeholders, partners and platform users
2. Providing product information, handling training enquiries, responding to business enquiries
3. Processing contract orders, support with general administration and technical advice
We’d love to hear from you if you offer the following:
4. Experience of working in a client-driven environment with proven ability in a sales environment, able to identify sales and closed sales opportunities
5. Demonstrable experience in Customer Service
6. Strong customer retention skills
7. Forecasting and pipeline management
8. Able to perform against KPI’s and targets
9. Experienced in using data to support tactical activity
10. Strong oral and written communication skills
11. Proficient in programs including MS Office, Teams and Excel
12. Experience working on a CRM system
Feeling inspired? Read the full to find out more.
What will we offer you in return?
You’ll have access to a fantastic range of benefits which support your personal development and wellbeing, including:
13. A minimum of 25 days annual leave, plus 8 bank holidays
14. An additional 3 days off during the Christmas closure
15. £200 personal development allowance annually
16. £400 towards any NCFE accredited qualifications annually
17. Two hours a month to spend on personal development
18. Free learning resources on our in-house 'Learning to Grow' platform
19. A flexible and hybrid approach to working
20. Westfield Health Cash Plan worth up to the value of £635
21. Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions
22. Doctor Line - same day appointments
23. Company Pension, employer’s contribution up to 9% when you contribute 3%
24. Life Assurance (4 x basic salary)
25. Discretionary bonus scheme